Terms of Service

Last updated: March 10, 2026

1. Acceptance of Terms

By accessing or using LaneLock ("Service"), provided by LaneLock Technologies LLC ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

LaneLock is a carrier-quote matching platform for freight brokerages. The Service includes email processing, lane tracking, carrier management, and matching algorithms.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account. Company administrators are responsible for managing user access within their organization.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service
• Upload malicious code or content
• Resell or sublicense the Service without authorization

5. Data Ownership

You retain all ownership rights to the data you input into the Service. We do not claim ownership of your carrier data, freight requests, customer information, or other business data.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

7. Subscription & Payment

Access to the Service requires an active subscription. Pricing, billing cycles, and payment terms are as agreed at the time of subscription. We reserve the right to modify pricing with 30 days notice.

8. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination, you may request an export of your data within 30 days. After that period, data will be deleted.

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

10. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or in-app notification.

11. Contact

For questions about these Terms, contact us at support@lanelocktech.com.

Privacy Policy

Last updated: March 10, 2026

1. Information We Collect

We collect information you provide directly:

• Account data: Name, email address, company name
• Business data: Carrier information, freight requests, capacity postings, quotes, lane data
• Email data: When you connect your email, we process incoming messages to extract carrier capacity and freight request information
• Usage data: Login times, feature usage, IP addresses

2. How We Use Your Information

• Provide and operate the matching service
• Process and categorize incoming emails
• Generate analytics and insights for your business
• Communicate about the Service (updates, security alerts)
• Improve the Service

3. Data Sharing

We do not sell your personal or business data. Data is shared only:

• Within your company's team (as configured by your administrator)
• With service providers necessary to operate the platform (hosting, email delivery)
• When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/HTTPS)
• Encrypted password storage (bcrypt)
• Role-based access controls
• Regular security monitoring
• Account lockout after failed login attempts

5. Data Retention

We retain your data for as long as your account is active. Upon account termination, data is retained for 30 days to allow export, then permanently deleted.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential communications

7. Email Processing

When you connect your Microsoft 365 email account, we access your inbox solely to identify and process freight-related emails. We do not read, store, or share personal emails unrelated to the Service.

8. Cookies

We use localStorage (not cookies) to maintain your login session. No third-party tracking cookies are used.

9. Changes to This Policy

We will notify users of material changes to this policy via email or in-app notification at least 14 days before changes take effect.

10. Contact

For privacy inquiries, contact support@lanelocktech.com.